TOLL-FREE SMS AND MMS
Scalable texting with SMS and MMS-enabled toll-free numbers.
Send high volume messages with existing toll-free numbers.
FEATURES
All the toll-free SMS features you need, out of the box.
Voice + SMS enabled
Seamlessly transition between text and voice on the same number, for a true omnichannel experience.
Delivery intelligence
Receive real-time delivery notification of messages sent globally via our portal or API.
Numbers on demand
Instantly search for and provision branded toll-free numbers in the US.
Message queuing
We’ll automatically queue and send your messages at a compliant rate.
Concatenation
Pomelo Tech will automatically split and reassemble multiple messages into one for you.
High throughput
Reach users faster with send rates of up to 1,200 messages, per minute, per number.
USE CASES
Build seamless experiences with toll-free SMS.
Customer service
Seamless transfer
Marketing campaigns
Shipping notifications
Appointment reminders
Critical alerts
Messaging that delivers.
Reach anyone, anywhere
SMS with global reach. Choose from local and toll-free numbers, short code, alphanumeric sender ID, or even use your existing voice numbers.
Worry-free compliance
Pomelo Tech is a licensed carrier in 30+ countries, and we can confidently say we’re fully compliant in everything we do. So, your communications are in safe hands.
Support you can count on
Our best-in-class 24/7 NOC support is available by phone and email for every single customer with no spend requirements, so your issues never need to wait until Monday.
Competitive pricing
Pomelo Tech maintains a high degree of control over our network and phone numbers, and is committed to minimising unnecessary markups and middle-men.
Frequently Asked Questions
Most frequent questions and answers
Toll-free SMS is used to send text messages from toll-free numbers (8XX) to other mobile phones. Toll-free SMS numbers can be customized to your brand, and they also allow you to seamlessly switch between voice and text on the same number.
There are a variety of different businesses leveraging toll-free SMS across industries like transport and logistics, financial services and healthcare, to name a few. Some of the most popular use-cases include using toll-free SMS for automated or live customer service, marketing campaigns, shipping notifications, appointment reminders and critical alerts.
Prices vary depending on your carrier, but Telnyx offers market-leading pricing for toll-free SMS—starting at just 0.0055 to send and receive toll-free texts in the US. See detailed Telnyx SMS pricing.
To search for a toll-free SMS-enabled number via the Mission Control Portal, simply sign in and click Search and Buy Numbers. Select Toll-Free as your search type and SMS as the number feature. You can also search for toll-free SMS-enabled numbers via API.
Short codes are ideal for mass messaging use-cases like two-factor authentication or SMS marketing campaigns. However, there are some advantages to using toll-free SMS over shortcodes:
- Toll-free numbers can be provisioned instantly whereas shortcodes often take weeks.
- Toll-free numbers can be voice and SMS-enabled, so customers can call or text you on the same number. This is not only cost-effective, it’s a more seamless user experience.
- Toll-free numbers are also significantly lower in cost. Telnyx toll-free numbers start at just $1 per month whereas short codes cost $1,000 per month to lease from the Common Short Code Administration.
First, sign up for a free portal account. Then, complete the remaining four steps in our quickstart guide and you’ll be ready to start sending and receiving toll-free SMS.
Can I receive voice calls on my toll-free SMS enabled number? Yes! One of the great things about toll-free numbers is that you can use them to make and receive calls as well as send and receive texts—enabling you to build seamless omnichannel customer experiences.